Shipping Policy

Direct Marketing P.G. Inc. (DMPG) offers different shipping options for delivery within North America.

You can choose to have your order delivered directly to your site or you can pick up your order from the DMPG warehouse. We will get your order shipped wherever you require, delivered on time. For standard products, we guarantee release of shipment within 24-hours of receipt of order.

For pick up of standard products, your goods will be ready at DMPG warehouse at 35, Grand Marshall Drive, Toronto (Scarborough), ON M1B 5W9, the next day.

Before your pick up date, you will receive an email from DMPG that will include your order pick up number, and a link to a Google map to let you know where to find our warehouse.

• Bring a copy of the email with you on pick up day, along with a piece of ID. Your driver's license will do. We'll record this information, and your license plate number, for our records.
• You will need a vehicle capable of handling the weight and length of your items. You must adhere to all road weight restrictions.
 

How to Track Your DMPG Order
You can easily track your order online. DMPG will email you as soon as your carrier picks up your order from our warehouse with the following details:

• The name and telephone number of the carrier
• The tracking number of your order
• A link to the carrier's website so you can track your order online.

Order delivery dates and times
Your carrier will call you once they have picked up your materials from our warehouses. They will let you know when your delivery will be. While delivery times vary, they typically take place Monday to Friday, 8 a.m. - 5 p.m. Please be at the delivery location at the set appointment time. If a redelivery is required, you may incur additional shipping charges.
Inspecting and signing off your delivery
When the product has been delivered, the driver will ask you to sign the waybill. Before signing the waybill, please do a quick visual inspection of the delivery. Make a note of any visible damage to packing materials and record them on the waybill at this time. Take pictures, and take notes. Keep all packaging of any damaged boxes, if any.

If there is any damage you think was sustained during shipping, please call DMPG so that we can solve any issues together at the earliest possible point.


Any questions? We're here to help
DMPG wants to make your shipping experience efficient and worry-free. For any questions, please don’t hesitate to contact us on Tel: 416-297-8220 or email us at shipping@dmpg.ca